Frequently Asked Questions
Which countries do you ship to, and what are the shipping costs?
We currently offer free shipping to Germany for all orders. Order
processing and delivery times:
Latest order time: 9:00 PM (GMT+01:00) Central European Standard Time (Berlin).
Processing time: 1-2 days (Mon-Fri).
Delivery time: 4-6 days (Mon-Fri).
We also offer free worldwide delivery:
Order processing and delivery times:
Latest order time: 9:00 PM (GMT+01:00) Central European Standard Time (Berlin)
Processing time: 1-2 days (Mon-Fri)
Delivery time: 7-15 days (Mon-Fri)
Shipping costs: Free shipping
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track your order via our website or the tracking portal.
What is your return policy?
Items can be returned within 30 days of delivery provided they are unused, in their original condition and in their original packaging. For full information, please see our Return and Refund Policy.
How do I return an item?
To initiate a return, send us an email to info@jupiterjule.com with your order number and return details. Please note that the customer is responsible for the return label and any associated costs.
What should I do if my item is damaged or defective?
If you receive a defective or damaged item, contact us immediately at info@jupiterjule.com with a description and photos. We will arrange a replacement or refund.
Accepted payment methods:
Visa, Mastercard, American Express, EPS, Klarna.
All transactions are secured by advanced encryption and fraud protection. Please visit our payment methods page for more details.
Contact Information:
Store: Jupiter & Jule.
Address: Unit 3, 54-56 Tyrone Street, Werribee, Victoria, Australia, 3030.
Email: info@jupiterjule.com.
Phone: +61 423 839 720.